ku 9 Privacy Policy

ku 9 collects your information in the following two ways:

2.1 Information You Provide Directly

When you create an account, verify your identity, or contact our support team, the information you provide includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for KYC verification)
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Messages and attachments you send in support chat

2.2 Automatically Collected Information

While you use our platform, the following information is collected automatically through technical means:

• IP address and device type
• Browser version and operating system
• Login time, session length, and click patterns
• Gameplay activity and betting history
• Geolocation data (country level only)

Collected information is used for the following purposes:

3.1 Account Management and Identity Verification

Your personal information is used to ensure secure login, prevent fraudulent activity, and complete the KYC (Know Your Customer) process. This verification process is an important part of the security of our service.

3.2 Payment Processing

Financial information is used to complete deposit and withdrawal transactions and to maintain a transaction history. This information is verified to ensure a minimum deposit of ৳200 and a minimum withdrawal of ৳1,000.

3.3 Customer Support

Information is used to resolve your issues through 24/7 live chat and email support, and to keep records of complaints. Our support team is able to provide service in Bengali.

3.4 Platform Improvement and Security

Automatically collected information is used to improve the overall user experience, diagnose technical issues, and address cybersecurity threats.

3.5 Marketing Communications

Relevant promotional messages may be sent with your consent. You may withdraw this consent at any time.

ku 9 treats the security of your data as a top priority. We store data using industry-standard technology.

4.1 Encryption

All data transmitted between your browser and our servers is encrypted using SSL/TLS technology. Sensitive stored data (such as passwords) is kept in hashed form.

4.2 Access Control

Only staff members who require access to your personal data for their work are permitted to access it. All staff are bound by strict confidentiality agreements.

4.3 Retention Period

Your data is retained for as long as your account is active. Even after an account is closed, financial transaction records are kept for the period required by applicable law. Once the required period has passed, data is securely deleted.

ku 9 does not sell your personal data or share it with third parties for commercial gain. Data may be shared in the following limited circumstances:

5.1 Service Providers

Only the necessary data is shared with organisations that assist with payment processing (bKash, Nagad, Rocket, Upay), fraud detection, KYC verification, and technical infrastructure management. All such providers are required to comply with the same standard of data protection.

5.2 Legal Obligations

Data may be provided in compliance with a lawful order from a court or government authority under applicable Bangladeshi law. In such cases, we will supply only the data specified in the order.

5.3 Business Transfers

In the event of a corporate merger or acquisition, user data may be transferred, provided that equivalent protection conditions consistent with this policy are assured.

The ku 9 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, remembering language preferences, and managing security tokens. Without them, the core functionality of the site will not work properly.

6.2 Functional Cookies

These cookies help remember your preferred game categories, display settings, and relevant information from previous sessions.

6.3 Analytics Cookies

These cookies are used to understand how users interact with the platform and to improve the quality of the service. The data collected is used for statistical analysis and individuals are not identified.

Cookies can be managed from your browser settings. However, disabling essential cookies may cause problems when using some services.

As a registered member of ku 9, you have the following rights regarding your own data:

• Access: The right to know what information is held about you.
• Correction: The right to request that incorrect or outdated information be corrected.
• Deletion: The right to request deletion of your data in certain circumstances (where not subject to a legal obligation).
• Objection to Processing: The right to object to marketing communications or specific uses of your data.
• Data Portability: The right to request a copy of your data in a standard format.

To exercise these rights, contact our support team via live chat or email. We will respond to your request as quickly as possible after carrying out appropriate verification.

ku 9's services are strictly for persons aged 21 and above. We do not knowingly collect any information from minors. Age is verified at registration and subsequently confirmed with documents during the KYC process.

If we become aware that information from a person under 21 has been collected by mistake, that account will be closed immediately and the relevant data will be deleted. Our full position on responsible gaming can be found on the Responsible Gaming page.

ku 9 handles your payment information with the utmost care. When transactions are carried out through bKash, Nagad, Rocket, and Upay, the security procedures of each respective mobile banking provider apply.

We never collect your mobile banking PIN or password. Full card or account numbers are not stored on our servers — only transaction reference numbers and amounts are recorded.

ku 9 reserves the right to update this privacy policy at any time. After any change, the updated date will be noted on this page. For significant changes, registered members will be notified by email or app notification.

Continuing to use the service after a change has been made will be taken as acceptance of the new policy. We therefore recommend visiting this page regularly.

If you have any questions about any aspect of this policy, you can find answers to common questions on our FAQ page or contact our support team directly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Available 24/7, service available in Bengali and English
• Email: [email protected]

For formal data protection requests (such as requests to access or delete data), please send an email with "Privacy Request" in the subject line. We will verify the user's identity and respond as promptly as possible.